Refund policy

Return & Refund Policy

All sales are final. We do not accept returns, replacements, or refunds.

Due to the nature of our products — imported specialty and perishable foods — all sales are final once an order has been placed or delivered.

Damaged Items If you receive a visibly damaged package, you must refuse the delivery or document the damage with the carrier at the time of delivery. We are not responsible for damage claims made after the package has been accepted and opened.

Perishable Items We cannot accept any claims on perishable goods including frozen, refrigerated, or fresh products once they have been delivered and accepted.

Order Cancellations Orders may be cancelled within 1 hour of placement. After that window, your order will have entered processing and cannot be cancelled.

Questions? Contact us at info@tasteofthebalkans.com